Serendib Global Exports Quality Policy

At Serendib Global Exports, we are committed to providing our customers with the highest quality basmati rice and Multani mitti. We believe that quality is the foundation of our success, and we are dedicated to continuous improvement in all aspects of our business.

Our Quality Objectives

• To consistently meet or exceed our customers' expectations for quality products and services.
• To source only the finest quality basmati rice and Multani mitti from trusted suppliers.
• To adhere to all applicable quality standards and regulations.
• To maintain a clean and efficient production environment.
• To invest in the training and development of our employees.
• To continuously improve our quality management system.

Our Quality Commitment

We are committed to implementing and maintaining a robust quality management system that complies with the requirements of ISO 9001:2015. We will regularly review and assess our quality performance to ensure that we are meeting our objectives and continuously improving our processes.

Our Quality Assurance

We have a dedicated quality assurance team that is responsible for ensuring that all of our products meet our high standards. We use a variety of methods to assess quality, including:

• Visual inspection
• Laboratory testing
• Customer feedback

Our Quality Promise

We are confident that our products meet the highest quality standards. We stand behind our products and offer a satisfaction guarantee to our customers.

Our Commitment to Sustainability

We are committed to sustainable sourcing and production practices. We believe that it is important to protect the environment for future generations.

Our Quality Policy is communicated to all employees and is available to the public.

We believe that our quality policy is essential to our success. We are committed to providing our customers with the best possible products and services.